Last Updated: July 17, 2026
Welcome to our help center. We’ve gathered the questions we hear most often right here, so you can find answers quickly. If you don’t see what you’re looking for, reach out to us directly.
Q: Where do you ship?
A: We currently ship to addresses within the contiguous United States. Unfortunately, we can’t ship to Alaska, Hawaii, or any United States territories at this time.
Q: How much does shipping cost?
A: Standard shipping is completely free on all orders. There are no minimum purchase requirements or special codes needed.
Q: How long will it take to get my order?
A: Orders are processed within 1–2 business days. After that, delivery that typically takes an, delivery typically additional 3–5 takes an additional business days. You3–5 business days. You’ll receive’ll receive a tracking email a tracking email as soon as soon as your package is as your package is on the on the way.
**Q: Which way.
Q: Which carrier delivers carrier delivers my package my package?
A: We?**
A: We use well use well-known-known carriers like carriers like USPS, FedEx, USPS, FedEx, and UPS. The specific and UPS. carrier for your The specific carrier for your order depends order depends on your on your location location and package and package size. size. We don We don’t offer’t offer an an option to option to choose a choose a carrier at checkout carrier at checkout right right now.
**Q now.
Q: What: What payment methods payment methods can can I use I use?
A: We accept?**
A: We accept Visa, MasterCard, and PayPal Visa, MasterCard, and PayPal.. All charges All charges are in United are in United States dollars.
**Q: What States dollars.
Q:’ What’s your return policy?
s your return policy?**
A: You have A: You have 3030 calendar days from the calendar days from the delivery delivery date to return date to return an item an item. It needs. It needs to be unused and to be unused and in its original packaging. If in its original packaging. something If something arrived damaged or defective arrived damaged or defective, contact, contact us right away—we’ll us right still take away—we’ll it back still take and it back and cover cover the return the return cost cost.
.
Q: DoQ: Do you charge you charge for returns?**
A for: No. Returns returns?**
A: No. Returns are free are free, and there, and there are no restocking fees. are no restocking fees. We’ll email you a prepaid return We’ll email label.
**Q: How you a prepaid return do label.
Q: How do refund refunds works work??
A: Once**
A: Once your your return reaches return reaches us us, we process the refund within 1–, we process2 business days. After the refund within 1–2 business days. After that, it that, it may take may take 7–10 business days for7–10 business days for the money the money to appear to appear on your original on your original payment method payment method. Timing. Timing varies varies by by bank.
**Q: bank.
** Can I exchangeQ: Can I exchange an item an item?**
A: We?**
A: We don’t process don’t process direct exchanges. direct exchanges. The The quickest way quickest way to to swap a size or swap a color is to return size or color the original is to return the original item and place item and place a new order.
** a new order.
QQ: What if my: What if my order hasn order hasn’t arrived?’t arrived?
A: Check**
A: Check your tracking your tracking link link first. If it first. If it shows shows delivered but you delivered but you can’t find it can’t find it, check, check around around your your property property and with and neighbors with neighbors. If. If it it hasn hasn’t moved’t moved in several in days, email several us at days, email us at info@dul info@duluthtraduthtradinng.it.cominng.it.com and we’ll investigate and we’ll investigate.
**Q: How.
Q: How do I contact customer do I contact service customer?
A: You can email us at info@dul service?**
A: You can email us atuthtradinng.it.com info@dulutht, call +1 radinng.it.com,917-582-426 call +1 1, or use917-582-4261, or use the contact form at the contact form at the bottom the bottom of this of this page. Our page. Our hours are hours are Monday Monday – Friday, 9:00 AM – – Friday, 9:00 AM – 6:00 PM Eastern Time.
** 6:00 PM EasternQ: Is my Time.
Q: Is payment my information secure payment?
A: Yes information secure?**
A: Yes. Our checkout uses SSL. Our checkout encryption, and we uses SSL encryption process, and we process payments through payments through secure secure, PCI-compliant providers, PCI-compliant providers. We don. We don’t store your’t store your full credit card details full credit card details on our systems on our systems.
**Q: I forgot.
Q: I my account forgot password. What my account should I do?
A password. What: Click the “ should I do?**
A: Click the “Forgot Password”Forgot Password” link on the login link on the login page and follow page and follow the instructions the instructions.. If the If the reset email reset email doesn’t arrive, doesn’t arrive, check your spam folder, check your spam then contact folder, us for help then contact us for help..